Refund policy
Return & Refund Policy
Last updated: October 22, 2026
At Cora Wick Candle, every candle is hand-poured with care. We want you to love your purchase! If something isn’t right with your order, please reach out so we can help.
1. Returns
Due to the handmade nature of our products, we do not accept returns or exchanges for change of mind, scent preference, or incorrect selection.
Please carefully review your order before completing your purchase. If you have questions about a fragrance, candle size, or product, we’re happy to help before you order.
This policy does not affect your rights under applicable consumer protection laws.
2. Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or you receive an incorrect item, please contact us within 7 days of delivery at corawickcandle@gmail.com.
Please include:
- Your order number
- A description of the issue
- Clear photos of the item and its packaging, if applicable
Please keep the item and its packaging until we respond.
After reviewing your request, we will work with you to provide an appropriate resolution, which may include a replacement or refund. We will cover reasonable return shipping costs when a return is necessary for an eligible claim.
3. Refunds
If a refund is approved, it will be issued to your original payment method.
Please allow up to 10 business days for the refund to be processed by us. Your bank or payment provider may require additional time for the funds to appear.
Original shipping charges are generally non-refundable unless the order was damaged, defective, incorrect, or a refund of shipping is otherwise required by law.
4. Custom & Personalized Orders
Custom candles, personalized labels, and made-to-order arrangements cannot be returned or exchanged simply because you change your mind or no longer want the item.
Please review and approve all custom details, including scent, color, spelling, and personalization, before production begins.
If a custom order arrives damaged, defective, or does not match the approved order, please contact us so we can review the issue and determine an appropriate resolution.
5. Cancellations
If you need to cancel or change an order, please contact us as soon as possible.
We cannot guarantee changes or cancellations once an order has entered production or has shipped. Custom orders may not be canceled after production begins.
Any cancellation or refund will be handled in accordance with applicable law.
6. Contact Us
For return, refund, or order concerns, please contact:
Cora Wick Candle
Email: corawickcandle@gmail.com
Website: https://cora-wick-candle.myshopify.com
Thank you for supporting our small, mother-daughter-owned business. We truly appreciate every order!